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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
| Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
| Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
HP Selling HP Supplies 2020 Sample Questions:
A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)
- A. Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
- B. Use a search engine to show how other HP customers have maintained their sustainability service levels.
- C. Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.
- D. Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
Correct Answer: A,C 🗳️
A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
- A. Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes. - B. Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
- C. Original HP ink is formulated with centuries of combined experience from scientists and engineers.
- D. Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
- E. Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
Correct Answer: A,D 🗳️
What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
- A. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
- B. The toner produces high-quality prints even in extreme temperature and humidity conditions.
- C. The toner's print gauge capabilities send alerts when the toner is low.
- D. The toner uses a smaller ink particle for longer printhead life.
Correct Answer: A 🗳️
Why is using remanufactured toner cartridges bad for business? (Select two.)
- A. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
- B. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
- C. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
- D. Remanufactured toner cartridges generate more heat than Original HP cartridges.
- E. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
Correct Answer: B,C 🗳️
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