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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

A) Supplier management
B) Change control
C) Service desk
D) Relationship management

2. Which is an activity of 'problem identification'?

A) Establishing potential permanent solutions
B) Analyzing information from software developers
C) Analyzing the cause of problems
D) Establishing problem workarounds

3. What can a service remove from the consumer and impose on the consumer?

A) Cost
B) Utility
C) Outcome
D) Asset

4. Which competencies are required by the 'service level management' practice?

A) Balanced scorecard reviews and maturity assessment
B) Business analysis and commercial management
C) Problem investigation and resolution
D) Incident analysis and prioritization

5. Which is a way of applying the guiding principle 'focus on value'?

A) Recognizing the complexity of systems
B) Comprehending the whole, but doing something
C) Understanding how service consumers use services
D) Doing fewer things, but doing them better

Solutions: