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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Channels | 10% | - Channel Integration
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Decision Strategies | 25% | - Strategy Design
|
| Engagement Policies | 12% | - Policy Configuration
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Actions and Treatments | 12% | - Action Management
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. When a customer is offered an action that they already accepted, this is because_________.
A) there are no suppression rules defined
B) the actions are filtered based on eligibility
C) the strategy is not customized to exclude previously accepted offers
D) the customer intent was captured incorrectly
2. DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.
3. DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
4. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
5. HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: Only visible for members | Question # 3 Answer: Only visible for members | Question # 4 Answer: Only visible for members | Question # 5 Answer: Only visible for members |
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