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Pegasystems PEGAPCSSA85V1 Exam Syllabus Topics:

Pegasystems Pega Certified Senior System Architect (PCSSA) 85V1 Sample Questions:

Question 1

Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

A. Use a ToLeveledGroup router and Pega's Get Next Work functionality
B. Use a ToWorkGroup router and Pega's Get Next Work functionality
C. Use a ToWorkbasket router and Pega's Get Next Work functionality
D. Use a ToWorklist router and Pega's Get Next Work functionality

Question 2

Which answer best describes the benefit of using screen flows?

A. Screen flows help you organize separate tasks into steps so you can control how, when, and by whom work is performed for each step.
B. Screen flows provide a way to add an assignment to a process that is preconfigured with one or more actions a user can take.
C. Screen flows help a single user complete complex tasks by presenting multiple screens in a logical sequence.
D. Screen flows provide an easy way to add a step to a process that is preconfigured with functionality, such as sending an email or creating a case.

Question 3

The reason you want to run a process immediately before taking performance readings is ____________.

A. to allow the rules to assemble
B. to train the system which process we're going to measure
C. to make sure we know which buttons to click so we can be quick
D. to make sure there are no bugs in the system

Question 4

You want to allow a user to run a specific flow action without conditions. Which two steps must you perform?
(Choose Two)

A. Add the privilege to the user's access group.
B. Add an Access When record to the flow action.
C. Add the privilege to the flow action record.
D. Add the privilege to a user role that is available to the user's access group.

Question 5

Select two actions can you do with the Pega API? (Choose Two)

A. Access data from a data page
B. Update a decision table.
C. Create a new case
D. Add a property to a data class.

Solutions: