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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?

A) Concepting
B) Prototyping
C) Roadmapping

2. A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A) Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
B) Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.
C) Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive

3. Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A) Priority matrix
B) Design critique
C) Data analysis

4. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A) Decreased number of customer cases
B) Decreased bounce rate on document on pages
C) Increased number of Knowledge articles

5. An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

A) Release the project as intended knowing customer feedback will force the concerns to be
B) Design a workshop for the team to slow down and think through the potential consequences of
C) Create a provocative presentation showing how strategies like these will lead to unhealthy

Solutions: