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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) Users have not been given the "Knowledge Analyst" role.
B) The User Group selected for authoring articles has been set to 'External".
C) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D) The Base Locale for the articles has not been enabled in the correct language.

2. Which three statements are true?

A) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
B) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
C) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
D) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

3. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A) The queue defined by default is the one assigned to the servicerequest.
B) An error will occur; no queue is assigned to the service request.
C) The service request assignment will be unpredictable.
D) The queue defined in the first evaluated rule is always assigned to the service request.

4. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) Entitlement rules are not valid for the service request.
B) No default coverages are set up.
C) The Starts When criteria of the milestones is not True.
D) The scheduledprocess has not been set up.

5. To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) You can set a second sandbox as Activeat the same time in order to begin working on another new object.
B) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C) Your changes are isolated and do not impact other users' configuration environments or the production environment.
D) Multiple users cannot use your sandbox at the same time.

Solutions: