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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office System Architecture & Hardware | 20% | - Expansion Modules and Cards - Licensing and Edition Types - SD Card Management and File Structure - IP500v2 and IP500 Control Units |
| System Configuration & IP Office Manager | 25% | - User, Group and Extension Configuration - Short Codes and ARS Dial Plans - Trunk Configuration (Analog, ISDN, SIP) - Installation and Initial Setup |
| Maintenance, Upgrades & Troubleshooting | 20% | - Software & Firmware Upgrades - Backup and Restore Procedures - Common Fault Diagnosis & Resolution - Log Analysis and Diagnostics |
| Networking & SCN | 15% | - Small Community Networking (SCN) - DHCP, DNS and QoS Configuration - IP Trunks and Media Path |
| Voice Messaging & Applications | 20% | - Embedded Voicemail Configuration - ContactStore Call Recording - VoiceMail Pro Installation & Setup - System Status & Monitoring Tools |
Avaya IP Office Configuration and Maintenance Sample Questions:
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
- A. One backup per system
- B. There is no limit.
- C. Limited to the number of Systems in an SCN
- D. Not a supported feature
Correct Answer: A 🗳️
In the exhibit, the IP Office configuration shows two licenses as being "Obsolete". What does this mean?
- A. The license is the wrong license for the SD Card installed in the IP Office.
- B. The license requires a second temporary license be loaded to allow this license to be valid.
- C. The license is not needed on the installed release of the software.
- D. This is a temporary upgrade license.
Correct Answer: C 🗳️
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 4602
- B. 4620
- C. 4612
- D. 1616
Correct Answer: B 🗳️
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records. Which voicemail action typo in needed to configure this?
- A. Miscellaneous Action
- B. Configuration Action
- C. Database Action
- D. Condition Action
Correct Answer: C 🗳️
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
- A. system status snapshot and debug view set to level 9 high trace and voicemail call flow database
- B. system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
- C. system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
- D. system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
Correct Answer: C 🗳️
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