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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
C) Evolution of the Contact Center agent

2. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Web Communication
B) Voice Mail
C) Short Message Service
D) Instant Messaging

3. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Request (CBR)
B) Call Back Assist (CBA)
C) Call Completion Busy Subscriber (CCBS)
D) Call Completion No Reply (CCNR)

4. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) MAC Address
B) Host ID
C) Customer name
D) IP Address

5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 1
B) 4
C) 3
D) 2

Solutions: