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500-052 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Cisco 500-052 exam dumps will include the following topics:
- Implement a Cisco Unified Contact Center Express System 40%
- Design a Cisco Unified Contact Center Express System Deployment 32%
- Operate a Cisco Unified Contact Center Express System 28%
The benefit in Obtaining the 500-052 Exam Certification
- Cisco IP Contact Center Express Specialist is distinguished among competitors. Cisco IP Contact Center Express Specialist certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
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- Cisco IP Contact Center Express Specialist have the knowledge to use the tools to complete the task efficiently and cost-effectively than the other non-certified professionals lack in doing so.
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Certification Path
Internetwork Fundamentals ICND1 and ICND2 or CNNABC or basic IP telephony CICD can act as a prerequisite for this exam.
The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.
Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IVR and Scripting | - Prompt management and localization - IVR call flow design - Cisco Unified CCX scripting fundamentals |
| Topic 2: UCCX Architecture and Components | - Integration with Cisco Unified Communications Manager (CUCM) - System sizing and deployment models - Cisco Unified Contact Center Express architecture overview |
| Topic 3: Agent and Desktop Integration | - Cisco Finesse configuration - Agent skill-based routing - Supervisor and reporting tools |
| Topic 4: Call Routing and Call Flows | - Basic and advanced call routing concepts - Contact service queues and triggers - Dial plan integration |
| Topic 5: Administration and Troubleshooting | - Monitoring and logging - System administration tasks - Common deployment issues and resolution |
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