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Apple Macintosh Service Certification Sample Questions:

1. You should periodically _____ your ESD mats.

A) replace
B) clean
C) disconnect
D) turn over

2. A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of components?

A) battery, keyboard, trackpad, microphone, fan ducts and clutch screw covers
B) battery, keyboard, trackpad, speakers and fan ducts
C) keyboard, trackpad, microphone and fan ducts
D) board, trackpad, microphone, fan ducts and clutch screw covers

3. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A) Three internal buttons must be pressed in order to reset both SMCs.
B) It is required to remove the memory riser card in order to reset the SM
C) Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
D) SMC firmware must always match on both boards.

4. Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

A) You do not hear a startup chime.
B) The cursor is frozen and the system is unresponsive.
C) You cannot connect to the Internet.
D) You do not hear any fan or drive noise.
E) The power button or power indicator does not light up at all.

5. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display.
Which TWO of the following tools are required to do this? SELECT TWO

A) Torx T-15 driver with 5 inch shaft
B) Multimeter
C) Service stand
D) Suction cups
E) Anti-static, lint-free gloves

Solutions: