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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that an additional category of metrics for defect rates be collected.
B) Suggest that the COE should aggregate information on the ROI for each project.
C) Suggest no changes to the metrics.
D) Suggest that greater emphasis be granted to the metrics gathered on cycle time.

2. What are the primary challenges that business process governance addresses?

A) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.
B) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
C) Many processes, many BPM developers, and many BPM assets.
D) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.

3. The project team has completed the discovery and documentation of a process application for new hire onboarding. The project business sponsor and IT leadership have asked the BPM program manager to create a detailed project plan that identifies the estimated effort in hours and scheduled date of completion for each specific development task. In accordance with an agile BPM project, this request should be:

A) delegated to the BPM Developer(s) since they have the most direct knowledge of the scope and nature of the development tasks.
B) fulfilled by providing an iteration and release plan built with user story point estimate and a resource plan.
C) deferred until the software requirements specification document is complete.
D) fulfilled as quickly as possible since the full scope of the project is frozen and it is necessary to schedule and budget for the necessary resources.

4. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
B) Explain to the executive sponsor that the requirement will be implemented in the next iteration.
C) Find the best time in the development effort when resources are available to insert the business requirement implementation.
D) Validate user story with process owner and schedule for a later iteration.

Solutions: