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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Validate and test designs
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?
A. Countries may read text in a different (right to left vs. left to right) and layoutswill be to be adjusted.
B. Colors may have different contrast rations in some countries and need adjust contrast for proper visibilityby users.
C. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
D. Colors may have different culture meanings in different countries, changing the intent of UI elements.
Question 2
Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
A. Uncovering customer needs over broadcasting product benefits
B. Prioritizing Innovation over copying the competition
C. Reframing products in terms of user value over features and functions
D. Prioritize engagement number of impressions
E. Releasing Salesforce updates in managed packages over unmanaged packages
Question 3
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
A. Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback
B. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
C. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
D. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
Question 4
How should a UX designer differentiate between a voice and a tone?
A. Voice reflects the personality and tone is the way ones speaks
B. Voice reflects the character and tone is one's strength
C. Voice reflects the frequency and tone is one's pitch
D. Voice reflects the expression and the tone is the way one designs
Question 5
A sales representativewants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers
A. Personalize the Navigation bar.
B. Create shortcuts Favorites.
C. Customizethe Home page experience.
D. Set up Quick Links in the Utility bar.
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: A,B,C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: A,B |
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