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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Assessment & Solution Mapping | 25% | - Identifying customer business requirements - Matching HP solutions to workflow needs - Addressing productivity and cost challenges |
| Sales Process & Solution Presentation | 15% | - Consultative selling approach - Compliance and licensing basics - Demonstrating solution benefits |
| Value Proposition & Competitive Positioning | 20% | - HP unique selling points and differentiation - Total Cost of Ownership (TCO) analysis - Security and sustainability features |
| HP Imaging and Printing Portfolio Overview | 25% | - Supplies, Accessories and Consumables - Single-function and Multifunction Devices (MFPs) - Inkjet and Laser Printing Technologies |
| Services, Support and Warranty | 15% | - Basic troubleshooting and technical awareness - HP Care Pack services and coverage options - Support models and service levels |
HP Selling Imaging and Printing Fundamentals Sample Questions:
Which target group customer is addressed by HP Color Access Control?
- A. large enterprises focused on maximum print speed
- B. small and medium businesses who want to restrict color printing on the user or application level
- C. large enterprises that manage their sophisticated printer infrastructures with HP Web Jetadmin
- D. semi-professional users who want to vary color settings to receive high quality images
Correct Answer: B 🗳️
How do documents add value to a business? (Select two.)
- A. They influence customer purchasing decisions.
- B. They can be recycled.
- C. They represent you, your company, and your product/service.
- D. They are inexpensive to create and distribute.
- E. They contain customer information.
Correct Answer: A,C 🗳️
What is a good reason to print marketing materials in-house instead of outsourcing?
- A. To save money on the costs of printing extremely large print runs
- B. To save on floor space and to reduce network traffic
- C. To have flexibility and control over printing proofs and editing at a lower overall cost
- D. To print large runs of multi-page brochures that never change
Correct Answer: C 🗳️
What is one objective of researching customer industries prior to making sales calls?
- A. to develop an understanding of regulatory issues for that industry
- B. to uncover contacts in related businesses
- C. to develop core expertise in the customer's industry
- D. to uncover industry secrets
Correct Answer: A 🗳️
What is a new capability the imaging and printing convergence has brought to imaging and printing workflow?
- A. printing and then copying documents
- B. scanning to email
- C. printing booklets
- D. distributing hard copies of documents by hand
Correct Answer: B 🗳️
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