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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Constituent Management | 20% | - Segmentations and Campaigns - Household Management - Contact and Organization Records - Affiliations and Memberships - Relationships and Groupings |
| Topic 2: Solution Design and Implementation | 20% | - User Adoption and Training Planning - Data Migration Strategies - NPSP Best Practices - Integration with External Systems - Customization vs Configuration Decisions - Requirements Gathering |
| Topic 3: NPSP Configuration and Development | 25% | - Account Model Configuration - Affiliations Configuration - Data Model Design for Nonprofits - Relationships Management - NPSP Settings and Preferences - Contacts and Households |
| Topic 4: Analytics and Reporting | 15% | - Nonprofit Reporting Templates - Reports and Dashboards for Nonprofits - Success Metrics Definition - Rollup Summary Fields - Custom Report Types |
| Topic 5: Donations and Fundraising Management | 20% | - Donation Management - Recurring Donations (Recurring GAU) - Opportunity and GAU Configuration - Grant Management - Payment Methods and Processing - Donations Batch Processing |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. The system administrator accidentally deletes the NPSP 00 - Error Processing job. What should the consultant recommend?
A) Go to NPSP Settings | Bulk Data Processes | Batch Process Settings to automatically recreate it.
B) Go to the NPSP Data Imports | Bulk Data Processes | Batch Process Settings to automatically recreate it.
C) Go to the Recycle Bin and undelete the job.
D) Go to help and create a case amd ask Salesforce Support to reschedule this job.
2. The vice president of development of a nonprofit organization wants to be able to review giving in the pipeline at a high level, and track the organization's process towards finding new potential donors. The VP also wants to track program metrics as compared to donor histories. What should the consultant advise?
A) Review the components that are already on the NPSP Development Forecasting dashboard. Create additional reports and edit the dashboard to add components to track the program data.
B) Packaged NPSP reports cannot be edited. Recreate all the reports found on the NPSP Development Forecasting dashboard to edit appropriately. Add additional reports to track program data.
C) Review the reports on the NPSP Fundraising Reports folder. Create additional reports to track program data. Schedule each report to be sent to the vice president every morning.
D) Packaged NPSP dashboards cannot be edited. Recreate the NPSP Development Forecasting dashboard components. Add additional components to track program data.
3. A nonprofit considers risk mitigation to be vital to the success of its implementation project.
What are three elements impacted by change that cause risk?
A) Quality, processes, time
B) People, processes, cost
C) Cost, quality, time
D) Time, governance, people
4. A volunteer manager at a nonprofit wants to search for volunteers with landscaping skills who are available at a given time and add them to a shift. The nonprofit is using Volunteers for Salesforce.
What should the consultant advise to meet this requirement?
A) Create a report with the report type of Contacts with Volunteer Hours and Volunteer Jobs. Filter the Jobs by landscaping and
B) Click the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the desired values. Click search and select an available volunteer.
C) Create a list view on Contacts showing Volunteer Skills and Volunteer Availability. Add a filter for landscaping skills and sort the
D) Click the the Volunteers Wizard and enter landscaping skills in the search box. Click search and filter the results by entering the desired Volunteer Availability. Select an available volunteer.
5. A nonprofit wants to convert from Legacy Recurring Donations to Enhanced Recurring Donations.
What are two considerations the nonprofit should take into account before making the switch?
Choose 2 answers
A) Reverting to Legacy Recurring Donations is unsupported.
B) Enhanced Recurring Donations introduces a new custom object.
C) All existing integrations should be reviewed for compatibility.
D) An ETL tool is required to revert to Legacy Recurring Donations.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A,C |
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