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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Artifacts | - Co-creation methods
|
| Intangible Deliverables | - Communication and visioning
|
| Value Design | - Challenge framing and problem definition
|
Salesforce Certified Platform Strategy Designer Sample Questions:
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order.
Which phase encompasses creating Jobs To Be Done?
- A. Prototype
- B. Deploy
- C. Define
Correct Answer: C 🗳️
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Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-
- A. Priority matrix
- B. Design critique
- C. Data analysis
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?
- A. Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
- B. Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.
- C. Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive
Correct Answer: A 🗳️
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Cloud Kicks has envisioned an omnichannel experience for its customers that lets them seamlessly move across devices and select from multiple communication channels when reaching out to the company. The strategy designer creates a go-to-market (GTM) strategy for this concept.
What is a core component of a successful GTM strategy?
- A. Test-driven development
- B. Product value proposition
- C. Digital marketing plan
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?
- A. Prioritization Matrix
- B. SWOT Analysis
- C. Journey Mapping
Correct Answer: A 🗳️
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