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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?

A) Run the Salesforce Optimizer App to identify fields not in use.
B) Implement In-App Guidance to help users focus on the most important fields.
C) Move all unused fields to a separate section at the bottom of the page.

2. A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record.
Which Lightning Record Page feature should be used to solve this problem?

A) A Dynamic Actions
B) Audiences
C) Dynamic Forms

3. Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?

A) Topics within a customer site must be organized the same as internal data categories.
B) Separate articles should be written for each audience, with only relevant information.
C) Page layouts or permissions can display only the fields needed for each audience.

4. Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.
Which best practice should be used to provide this experience?

A) Create a responsive user interface.
B) Launch two different interfaces from the same page.
C) Develop a separate native mobile app for Android and iOS.

5. The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.
In which two ways should their experience be improved? Choose 2 answers

A) Remove irrelevant public list views.
B) Recommend using related lists instead of list views.
C) Share list views to Public Groups and only add relevant users.
D) Request users to create and share their list views.

Solutions: