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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Agent Session Record
C) Customer Activity Record
D) Customer Session Record

2. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Call intercept
B) Silent monitoring
C) Barge-in only
D) Whisper coaching

3. A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

A) The agent is missing the premium license.
B) The agent is missing the enhanced license.
C) The agent is not provisioned for Digital channels.
D) The Agent Desktop layout prohibits Whatsapp and SMS.

4. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Evaluate node
B) Data Parser node
C) Generate OTP node
D) Profile node
E) SMS node

5. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) PSTN trunks
B) registration-based trunks
C) enterprise trunks
D) certificate-based trunks
E) DNS-based trunks

Solutions: