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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - SAP Integration Suite - Extensibility options and best practices |
| Project Delivery and Implementation | 15% | - Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Service Cloud - SAP Customer Data Cloud - SAP Sales Cloud |
| Customer Data and Governance | 15% | - Customer data management and identity - Compliance and data privacy - Data analytics and insights |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What can be maintained and customized for a Lead in SAP Sales Cloud?
A) Temperature and Origin
B) Status and Qualification
C) Status and Origin
D) Qualification and Temperature
2. Which of the following definitions describes an extension in SAP Commerce Cloud?
A) It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
B) It is a side-by-side app integrated within the SAP Commerce Cloud core component.
C) It is a personalization option that enhances the SAP Commerce Cloud standard logic.
D) It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
3. Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.
A) SAP Build Code
B) SAP Build Work Zone
C) SAP Build Apps
D) SAP Build Process Automation
E) Low-Code-No-Code Composer Integration
4. Which of the following elements are part of the architecture of SAP Business Technology Platform?
Note: There are 2 correct answers to this question.
A) Node
B) Container
C) Subaccount
D) Directory
5. Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
A) Tactics are KPIs available in Smart Insight dashboards.
B) Tactics are pre-built automation programs designed to achieve a specific goal.
C) Tactics are predefined segmentation rules.
D) Tactics are spend management marketing plans.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B,C,D | Question # 4 Answer: C,D | Question # 5 Answer: B |
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