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NEW QUESTION # 11
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
- A. False
- B. True
Answer: A
NEW QUESTION # 12
What are some of the features available to technicians on the mobile apps?
There are four correct answers.
- A. Using smartforms/checklists
- B. Recording efforts, expenses, and mileage
- C. Recording planned/unplanned consumption of material/spare parts
- D. Service workflows
Answer: A,B,C,D
NEW QUESTION # 13
What characteristic is true with regards to autoscheduling?
Choose the correct answer.
- A. Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
- B. Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
Answer: B
NEW QUESTION # 14
What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
- A. Heavy customization
- B. Navigational support to mitigate complexity
- C. Developing a global workforce
- D. The need for rapid market expansion
- E. The need for a proven implementation framework
Answer: B,E
NEW QUESTION # 15
What are example use cases for autoscheduling?
There are two correct answers.
- A. Automatic scheduling of new jobs
- B. Periodic re-optimization
- C. Suggest a matching technician for a single job
- D. Suggest a suitable time for a technician's visit
Answer: A,B
NEW QUESTION # 16
Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
- A. Marketing specialists
- B. Customer support representatives
- C. SAP Community Members
- D. SAP Expert Team
Answer: D
NEW QUESTION # 17
In which cases can smartforms be used?
There are two correct answers.
- A. For error analysis and resolution steps
- B. To navigate to a job location
- C. To ensure the technician captures data on-site
- D. To assign a technician to a job
Answer: A,C
NEW QUESTION # 18
What can you do with CoreSQL?
Choose the correct answer.
- A. delete data records
- B. update data records
- C. read data records
- D. create data records
Answer: C
NEW QUESTION # 19
What is the most common way to create master data in FSM?
Choose the correct answer.
- A. By bulk upload with the Data Loader
- B. Manual creation in the Master Data module
- C. By integration with back-end systems
Answer: C
NEW QUESTION # 20
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
- A. Smartforms and feedback (checklists)
- B. Customer self service
- C. Autoscheduling
Answer: A
NEW QUESTION # 21
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
- A. Business Processes
- B. Chat assistants
- C. Moments
- D. Moment sets
Answer: C,D
NEW QUESTION # 22
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
- A. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
- B. All data required for an online report is read from the FSM cloud.
- C. Online reports are generated in the FSM cloud and returned to the client (mobile or web).
- D. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
Answer: A,B,C
NEW QUESTION # 23
How can smartform instances be created?
There are three correct answers.
- A. Manually by a technician on a mobile app
- B. Manually by a dispatcher on the Field Service Management web UI
- C. Automatically by a business rule
- D. By the customer in the FSM Self Service application
Answer: A,B,C
NEW QUESTION # 24
Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
- A. Customer feedback channels
- B. Data extensions
- C. Extensions
- D. Governance tools
- E. Integrations
Answer: E
NEW QUESTION # 25
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
- A. True
- B. False
Answer: A
NEW QUESTION # 26
What kinds of checkout processes are supported?
There are two correct answers.
- A. Group checkout (for multiple activities under one service call)
- B. Save efforts
- C. Standard checkout (per activity)
- D. Complete smartform
Answer: A,D
NEW QUESTION # 27
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