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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) f785b56c-364f-4acf-9620-b723a6ca43c6
B) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
C) Eke6 qw3S2K-NyAKSJny6A
D) PfPex14xShrmrqt2A8E7eIw

2. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
B) It can be set to a Routing VDN number.
C) It can be set to a RONA VDN number.
D) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.

3. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
B) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
C) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
D) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,

4. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
B) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
D) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

5. From where can you change the log-level for Avaya Oceana snap-in components?

A) Breeze Node CLI
B) System Manager
C) Avaya Control Manager
D) Omni channel Data store

Solutions: