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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
B) Copy missing records from the prior day's calling list to the newly downloaded calling list.
C) Retain recall configuration data set on account on consecutive day's download.
D) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
E) Mark duplicate records as unable to be called.

2. What does Native Voice and Data Transfer do?

A) Transfer voice and data from an outbound job to an outbound job.
B) Allow a Supervised Transfer to a Supervisor's phone.
C) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
D) Allow a Blind Transfer to a Supervisor's phone.

3. Which three features are available in soft-dialer? (Choose three.)

A) Wait For Beep Detection
B) Agent Owned Recall (AOR)
C) List Sharing
D) Native Voice and Data Transfer (NVDT)
E) Agent Blending

4. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
B) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
C) Monitor is not working properly. There should be at least a few calls with the new completion code.
D) The agents did not get the email describing the new completion code and the conditions for Itsuse.
E) The Proactive Contact Agent application has not been updated to use the new completion code.

5. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced Digital Tone Generator (EDTG)
B) Digital Dialer Card (DDC.
C) Enhanced Call Progress Analyzer (ECPA)
D) Enhanced DTMF Receiver Card (EDRC.

Solutions: