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BlackBerry 10 Support Specialist Sample Questions:

1. A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?

A) Swipe down, go to Settings.
B) Swipe down, go to Settings, click on Location Services.
C) Swipe down, go to Settings, click on Security, enable Device password.
D) Swipe down, go to Settings, click on BB Protect.

2. What does the top button on a BlackBeny 10 (BB10) handheld allow the user to do?

A) Power on/off the device
B) Launch an application (shortcut key)
C) Adjust the Volume up/down
D) Answer a phone call

3. Which password will be required when logging into BlackBerry World for the first time?

A) Device Password
B) BlackBerry ID Password
C) Perimeter Password
D) Corporate Password

4. What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?

A) Blocking USB connections
B) Wi-Fi sharing
C) Copying media and files
D) Bluetooth connections

5. How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?

A) In Messages, go to Options -> Timeframe.
B) Delete the account integration, and recreate it.
C) The value is set by the email service provider and cannot be changed.
D) Go to Settings -> Accounts -> select the Email account, and go to Advanced.

Solutions: