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IBM 000-018 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 30% | - Configuring best practices content and sample data - Post-installation verification - Installation planning and requirements - Installing SRM V7.1 |
| Service Request Manager Architecture and Concepts | 25% | - Architecture overview and components - Tivoli Process Automation Engine fundamentals - ITIL-based service desk and request processes |
| Integration and Administration | 20% | - Integration with other Tivoli products - Managing languages and search support - Maintenance, backup and migration |
| Application Configuration and Customization | 25% | - Notifications and escalations - Workflow and process configuration - Security and access control setup - Service catalog definition |
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