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Peoplecert ITIL 4 Specialist: High-velocity IT Sample Questions:
Which is the BEST example of how the ' infrastructure and platform management ' practice uses the version control technique?
- A. Creating a script to automate failover when a network link fails
- B. Automating virus detection to improve information integrity
- C. Managing configuration settings during a network change
- D. Updating firewall firmware in order to reduce technical debt
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
- A. Incident management
- B. Deployment management
- C. Problem management
- D. Service level management
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
An organization has begun using its knowledge management system to store virtual server configuration files.
It has also adapted its ' change enablement ' and ' deployment management ' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?
- A. Assured conformance
- B. Fast development
- C. Valuable investments
- D. Co-created value
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
- A. Definition of done
- B. Continuous testing
- C. Chaos engineering
- D. DevOps Audit Defense Toolkit
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
How can the ' relationship management ' practice contribute to this initiative?
- A. By establishing the communication channels required to support the online shopping services
- B. By encouraging behaviours that are consistent with the shared values of both organizations
- C. By negotiating and agreeing with the retailer the service targets for the integrated systems
- D. By developing an understanding of the patterns of usage of the online shopping services
Correct Answer: B 🗳️
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