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ITILSC-OSA Exam Entry Criteria
For those in need of training and testing for the ITILSC-OSA test, they should be holding the ITIL Foundation certificate, which is in ITSM and which must be provided to enable admission. In case you have any of these qualifications, you will be allowed to start preparing for the exam if you also have:
- Earlier versions of ITIL V2 Foundation including Foundation Bridge;
- ITIL Expert certification in ITSM, which needs to have been achieved through the Practitioner or Service Manager bridging process.
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Prerequisites
Those applicants who are pursuing this ITIL certification must hold the ITIL Foundation certificate. It is also recommended that the test takers are conversant with IT terminology. Moreover, they should understand OSA in the context of specific business environments. In addition, the specialists need to possess practical experience in at least one service management capacity in the service provider environments. The intended audience for this certification is the business managers, operational staff, and Information Technology specialists who work in the organizations that have adopted as well as adapted the Information Technology Infrastructure Library.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Technology and Implementation Considerations | 5% | - Challenges and risks - Critical success factors - Tools and automation |
| Topic 2: Problem Management | 15% | - Known errors and workarounds - Proactive and reactive activities - Root cause analysis techniques |
| Topic 3: Service Desk and Technical/Application/IT Operations Management | 10% | - Service desk functions and structure - Technical management activities - IT operations control and facilities management - Application management practices |
| Topic 4: Operational Support and Analysis Principles | 15% | - Core concepts and terminology - Business value and optimization - Service Operation lifecycle context |
| Topic 5: Event Management | 15% | - Purpose, scope, principles - Activities and processes - Metrics and interfaces |
| Topic 6: Request Fulfillment | 10% | - Request models and automation - Process and activities - Purpose and scope |
| Topic 7: Incident Management | 20% | - Process flow and activities - Objectives and scope - Prioritization and escalation - Interfaces and KPIs |
| Topic 8: Access Management | 10% | - Compliance and security - Process steps and controls - Purpose and policies |
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