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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Setup Relationship Management | 9% | - Duplicate search and email classification - Automatic communication recording - Marketing setup - Linking to customers, vendors, bank accounts |
| Task Management | 10% | - Create, assign, and schedule tasks - Set up teams and responsibilities - Close, cancel, or delete tasks - Transfer and update tasks |
| Organize Communications and Documents | 11% | - Track emails, calls, and automatic logging - Build relationships - Manage attachments and interaction templates - Use interaction wizard |
| Promotions and Segments | 13% | - Define and manage segments - Generate communications for segments - Process and reuse saved segment criteria - Create and configure promotions |
| Campaign Management | 12% | - Assign targets and segments - Track campaign responses - Analyze campaign effectiveness - Plan and launch campaigns |
| Address Book Management | 11% | - Create company and person contacts - Search and merge duplicate contacts - Configure address book - Export contact lists and reports |
| Opportunity Management | 13% | - Manage sales cycles and stages - Forecast and estimate sales - Create and track opportunities - Generate opportunity reports |
| Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Use relationship management reports - Export and analyze data |
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