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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) The customer should enable the Automatic login feature in the User & Group preferences.
B) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
C) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
D) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.

2. When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?

A) The local snapshot backup is badged with a home folder icon.
B) Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.
C) The backup timestamp is the only indication.
D) The backups will be in a section labeled "Local Snapshots.

3. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Utilities folder on their startup disk.
B) In the Security & Privacy Systems Preference pane.
C) In the Utilities menu when booted to OS X Recovery.
D) In the Applications folder on their startup disk.

4. If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?

A) Use the option key and choose OS X Recovery disk in the Startup Manager.
B) Hold theCommand and Rkeysatstartup.
C) You must turn off disk encryption to use this feature.
D) Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.

5. Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?

A) He must download the iCloud device utility to remove the MacBook from his iCloud device list.
B) If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
C) While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
D) He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.

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