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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?

A) Knowledge Replies
B) Service Replies
C) Case Replies

2. A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

A) Prompt Template User and Data Cloud Admin
B) Prompt Template Manager and Prompt Template User
C) Data Cloud Admin and Prompt Template Manager

3. A business stakeholder wants to use Al to generate a summary based on Data Cloud data. Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?

A) Using Data Cloud related lists and fetching Data Cloud data using prompt-initiated flows
B) Accessing data model objects (DMQs) directly in Flex templates, using Data Cloud related lists, and fetching Data Cloud data using prompt-initiated flows
C) Using only external APIs to import Data Cloud data into Prompt Builder

4. Universal Containers plans to enable Agentforce in Slack so teams can interact with agents directly in Slack channels. Which description represents the key steps required to enable Agentforce in Slack?

A) Configure the Slack agent connection and, in Manage Agentforce, install the agent, then assign agent access to users.
B) Enable the default Slack channel Agentforce, and assign Slack agent access to users.
C) Configure the Slack workflow to invoke the Agentforce API, enabling users to interact with agents through predefined triggers and automated steps,

5. Before deploying an Agentforce agent to production, which step is MOST critical?

A) Increase API limits
B) Disable debug logs
C) Test with real-world scenarios and monitor outputs
D) Grant admin permissions

Solutions: