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Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal, and Contractors.
An executive wants to create a communication channel with everyone in the IT and Internal workspace, but not Contractors.
What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?
(Select the best answer.)

A) Create a Slack Connect channel between the IT and Internal workspaces.
B) Create a channel in the IT workspace, and invite members from the Internal workspace as guests.
C) Create an org-wide channel, and exclude the Contractors workspace.
D) Create a multi-workspace channel between the IT and Internal workspaces.

2. The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A) Build custom apps for all the popular tools that send the alerts to one channel.
B) Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.
C) Send an announcement to the company reminding them to be more responsive when receiving alerts.
D) Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a
#alerts-all channel for the relevant teams to monitor.

3. You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)

A) Train managers to add their new hires to the important channels as part of the new employee onboarding process.
B) Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
C) Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
D) Add important channels to your workspace's default channels.

4. You're a Workspace Admin cleaning up inactive channels.
You find a channel inactive for nine months with important content and one member remaining.
What should you do?

A) Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.
B) Notify the one channel member, then rename the channel and add #archived as a prefix.
C) Notify the one channel member, then archive the channel.
D) Notify the one channel member, then delete the channel.

5. The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A) Approve and install apps to integrate their support tools with Slack.
B) Allow everyone on the Customer Support team to approve and install the apps they need.
C) Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
D) Streamline an incident management workflow.

Solutions: