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IBM 000-M196 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Competitive Landscape | 20% | - IBM competitive advantages - Competitor solutions comparison |
| Sales Process & Tools | 10% | - IBM sales resources - Support and enablement |
| IBM Social Software & Unified Communications Solutions | 30% | - Product portfolio overview - Use cases and business value - Key features and benefits |
| Sales Approach & Value Proposition | 25% | - Positioning and differentiation - ROI and business outcomes - Client needs assessment |
| Deployment & Licensing | 15% | - Licensing models - Basic implementation overview |
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