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Salesforce AP-209 Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209
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Salesforce Advanced Field Service Accredited Professional Sample Questions:
A customer wants to assign work to Resources by postal code coverages, each Resource covering one or more postal codes. The solution must also support Scheduling and Optimization.
What should a consultant recommend to meet the customer's requirements?
- A. Define each postal code as a Service Territory, assign Resources through STM (Service Territory Member) record to the Territory they need to cover
- B. Use 'Match Fields', set the relevant postal code coverage on the resources level and on the Service Appointment level
- C. Model each postal code as a record in a custom object, and use the 'Extended Match' Work Rule to assign the Resources to Appointments within their postal code coverage using another custom junction object
- D. Model each postal code as a skill, assign the skill to the relevant Resources, and set the skill as a required skill for each Service Appointment within the postal code area
Correct Answer: C 🗳️
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Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?
- A. Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used
- B. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'
- C. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'
- D. Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job
Correct Answer: C 🗳️
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After running an optimization request for the next day, the dispatcher at Green Energy Solutions had noticed that the schedule of most of the Service Appointments has not changed at all, even though there were other better available options, considering the Service Objectives defined within the Scheduling Policy that was used for the Global Optimization.
What are three potential reasons for this behavior? (Choose 3 options)
- A. Most of the Service Appointments were scheduled while violating one or more of the Work Rules defined within the Scheduling Policy that was used for the optimization
- B. Most of the Service Appointments were in a status that's considered as 'Pinned' by Global Optimization
- C. Most of the Service Appointments had a very high priority
- D. Most of the Service Appointments had the 'Pinned' checkbox set to 'True'
- E. Most of the Service Appointments had an Arrival Window defined
Correct Answer: B,D,E 🗳️
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Universal Containers stores critical job information in the description field on the Service Appointment.
Dispatchers need to have a view into this data from the Gantt with minimal clicks, job information is often many characters.
What should a consultant recommend to meet their requirements?
- A. Create a list view and add the description field as a column to appear in the Service Appointment list view within the Gantt
- B. Add the description field to the 'Service Tooltip Gantt' field set on Service Appointment, this field set controls the tooltip layout shown when hovering over an appointment on the Gantt
- C. Add the description field to the 'Service Appointment List Preview' field set on Service Appointment, this field set controls the fields that appear when a user hovers on the appointment information icon
- D. Add the description field to the 'Service Appointment List Columns' field set on Service Appointment.
Adjust column widths to expose the entire description field, this field set controls the fields that appear in the appointment list as columns
Correct Answer: B 🗳️
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Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit.
What should a consultant recommend to the business in order to achieve such a goal?
- A. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, taking into consideration that this change might impact the quality of optimization
- B. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, which gives the customer more flexibility in preparing for the visit
- C. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, which will also allow further flexibility when running optimization
- D. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, as it will ensure that the assessment visit will be completed before the arrival window ends
Correct Answer: A 🗳️
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We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Salesforce AP-209 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the AP-209 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
