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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACCCM Architecture & Components | 20% | - Server components and services - Database and licensing - Web interface and navigation - System overview and functionality |
| Topic 2: Maintenance & Troubleshooting | 10% | - Log analysis and monitoring - Backup and restore procedures - Common issues and resolution - Upgrades and updates |
| Topic 3: Installation & Deployment | 25% | - Post-installation validation - License activation and setup - Prerequisites and compatibility - Server installation and configuration |
| Topic 4: Integration & Connectivity | 25% | - Firewall and security configuration - Integration with Communication Manager - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
| Topic 5: Configuration & Administration | 20% | - User, agent and extension management - System parameters and settings - Schedule server and automation tasks - Roles and permissions |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?
- A. Add profile in CM.
- B. XML request is sent from the web to ACCCM Provisioning
- C. SSH connection
- D. Login to CM.
Correct Answer: D 🗳️
You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
- A. Use the Ping command to test connectivity.
- B. Use the ODBC connector on Windows to verify communication.
- C. Run Windows Dcdiag.exe tool.
- D. Run Windows netdiagtest.
Correct Answer: B 🗳️
When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?
- A. passwdconf.xml
- B. passwd.conf
- C. nav360config.xml
- D. authconfig.xml
Correct Answer: C 🗳️
A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?
- A. Restart theLicensingserver.
- B. Restart the Import service.
- C. Restart the Synchronizerservice.
- D. Restart the Provisioning server.
Correct Answer: A 🗳️
You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?
- A. An AES Client is required on the ACCCM server.
- B. The ACCCM contains the AES client functionality.
- C. The AFS clientis not compatible with ACCCM.
- D. It is required unless the AES server is co-resident on the ACCCM server.
Correct Answer: A 🗳️
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