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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery | 16% | - Validation
|
| Planning and Design | 60% | - Solution Architecture
|
| Discovery | 24% | - Architecture Assessment
|
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question 1
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
A. Cart Based API using Omni Out
B. Digital commerce SDK
C. Custom API via lightening Out
D. Digital Commerce API
Question 2
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
B. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
D. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
Question 3
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
A. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
B. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
D. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
Question 4
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
A. Address
B. Premise
C. Service Account
D. Place
Question 5
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
A. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
D. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B,C | Question 5 Answer: A |
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