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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the pricing?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Standard Contractual Services

2. A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A) Purchasing an extended warranty
B) Upgrading with HP Contract
C) HP Post-Warranty Care Pack
D) Hardware Refresh

3. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on event type, depending on the hardware issue.
B) Duration of services is based on warranty duration and extensions.
C) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
D) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Onsite repair
B) Offsite repair, offsite return
C) Accidental damage protection
D) Offsite repair, pick and return change

5. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not offer IT outsourcing.
B) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US customers
C) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are intended for new environments.
D) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP Care Pack Services offerings are not suitable

Solutions: