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HP Selling HP SMB Solutions - Sample Questions:

1. In addition to training, what other tools are provided to help you sell HP Lync Solutions into the midmarket segment?

A) HP Lync Solutions website. C3TTool. PSA Tool
B) HP Lync Solutions website. HP/Microsoft Frontline Partnership, SMB Solutions Blog
C) HP Lync Solutions website. HP/Microsoft Frontline Partnership. C3T Tool
D) HP Lync Solutions website. C3T Tool, SMB Solutions Blog

2. What is a typical customer objection to HP service support?

A) I am not concerned about protecting against future downtime.
B) I do not need to shorten the time to ROI.
C) My staff has plenty of time to handle both IT and business issues.
D) My staff is knowledgeable and can handle most issues.

3. Which customer is most likely to purchase an HP Lync Solution?

A) a customer with Outlook e-mail and a separate PBX system
B) a customer with Lync instant messaging and an aging PBX system
C) a customer with phone, e-mail, and instant messaging services from different providers
D) a customer with standalone conferencing tools and aging instant messaging

4. How does the trend known as "Bring Your Own Device" (BYOD) affect the workplace?

A) by completely eliminating the need for physical desktops and laptops, driving the adoption of VDI and client virtualization in the workplace
B) by improving employee morale, encouraging them to optionally use non-approved personal applications and processes instead of corporate-issued tools to complete critical tasks
C) by increasing employee productivity, enabling them to independently manage application updates that are otherwise centrally managed by IT
D) by increasing the risk of security threats from unauthorized devices in the workplace, driving the adoption of VDI and client virtualization to mitigate that risk

5. What is an effective use of customer qualification questions?

A) To quickly close a potential deal
B) To ensure the customer is only interested in HP products
C) To sell products and solutions that the customer may ultimately need
D) To understand the customer's situation and make appropriate recommendations

Solutions: